Accessibility Statement

Last Revised: 03/08/2025

Castle Group Mortgage is committed to providing an accessible website and ensuring that all users, regardless of their abilities or disabilities, can access and use our services. We strive to make our website user-friendly, compliant with relevant accessibility standards, and compatible with assistive technologies.

This Accessibility Statement outlines our ongoing efforts to ensure accessibility for all visitors to our website, castlegroupmortgage.com.

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1. Compliance with Accessibility Standards

We are committed to meeting the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, as established by the World Wide Web Consortium (W3C). These guidelines are designed to make web content more accessible to a wider range of people with disabilities, including those with visual, auditory, physical, and cognitive disabilities.

We aim to provide a website that is:

• Perceivable: Information and user interface components must be presented to users in ways they can perceive.

• Operable: User interface components and navigation must be operable by all users.

• Understandable: Information and the operation of the user interface must be understandable.

• Robust: Content must be robust enough to work with current and future technologies, including assistive technologies.
   

2. Ongoing Accessibility Efforts

We continually review and improve the accessibility of our website. Our website development team works regularly to:

• Conduct accessibility audits to identify and address potential issues.

• Test the website with various assistive technologies, including screen readers and voice navigation tools.

• Ensure that all multimedia content, such as videos and images, includes appropriate alternative text descriptions (alt text).

• Provide clear and consistent navigation that can be used easily with both a mouse and keyboard.
   

3. Accessible Features on Our Website

Some features of our website that support accessibility include:

• Text alternatives for images and videos to ensure that content is accessible to screen readers.

• Keyboard navigation: All interactive elements, such as forms, buttons, and menus, can be accessed and navigated using a keyboard.

• Adjustable font size: Users can adjust the text size on the website for easier reading.

• Color contrast: We ensure that there is sufficient contrast between text and background colors to assist users with visual impairments.

• Accessible forms: All form fields are labeled appropriately, and error messages are clear to guide users in filling out forms.
   

4. Feedback and Assistance

We are committed to making our website accessible to everyone, but we understand that accessibility is an ongoing process. If you experience any difficulty accessing any part of our website or need assistance, please don't hesitate to contact us. Your feedback is essential in helping us improve our accessibility efforts.

To report an issue or request assistance, please contact us at:

Castle Group Mortgage
3883 Westmart Dr, Suite 230, Houston TX 77042
Phone: (866) 741-5999
Email: info@castlegroupmortgage.com
 

5. Third-Party Content and Services

While we make every effort to ensure the accessibility of our website, some content or features may be provided by third parties, such as embedded videos, social media links, or external applications. We encourage third-party providers to ensure their content is accessible, but we cannot guarantee the accessibility of external content.
 

6. Changes to This Accessibility Statement

Castle Group Mortgage reserves the right to update or modify this Accessibility Statement at any time. If we make significant changes to the way we address accessibility, we will notify users by posting the updated statement on our website or via email.
 

7. Contact Information

If you have any questions, concerns, or suggestions regarding the accessibility of our website, please feel free to contact us:

Castle Group Mortgage
3883 Westmart Dr, Suite 230, Houston TX 77042
Phone: (866) 741-5999
Email: info@castlegroupmortgage.com