Privacy Policy

Last Revised: 02/08/2025

Castle Group Mortgage ("we," "us," or "our") values the privacy of our users and is committed to protecting the personal information you provide us through our website, [insert website URL]. This Privacy Policy explains how we collect, use, and protect your information when you use our services, visit our website, or communicate with us.

By using our website and services, you agree to the collection and use of information as described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services or access our website.

1. Information We Collect

We collect different types of personal and non-personal information to provide you with the best possible service and user experience. The information we collect includes:

a. Personal Information

Contact Information: When you apply for mortgage services or fill out forms on our website, we may collect your name, address, phone number, email address, and other contact details.
Financial Information: For loan applications and prequalifications, we may collect financial data such as your income, employment status, credit history, tax filings, and other financial information to assess your eligibility for mortgage services.
Payment Information: If you make a payment or transaction through our website, we may collect your payment details, including billing address and payment method (e.g., credit card or bank account number).
Loan Application Information: This may include information provided as part of a mortgage loan application, including property details, income verification, and assets.

b. Non-Personal Information

Usage Data: We may collect non-personally identifiable information about how you interact with our website, such as IP addresses, browser type, device information, location data, pages visited, and the time spent on each page.
Cookies and Tracking Technologies: Our website may use cookies, web beacons, and other tracking technologies to improve user experience, analyze traffic, and personalize content.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

To Process Loan Applications: Your personal and financial information is essential for processing your mortgage application, verifying eligibility, and facilitating the loan process.
Customer Support: We use your contact information to respond to inquiries, provide customer service, and improve our support.
Marketing and Promotions: With your consent, we may send you promotional materials, newsletters, or information about our services. You can opt-out of marketing communications at any time.
Website and Service Improvement: We use non-personal information to analyze website usage, troubleshoot issues, improve our website functionality, and enhance your user experience.
Legal and Regulatory Compliance: We may use your information to comply with applicable laws, such as the Real Estate Settlement Procedures Act (RESPA), the Truth in Lending Act (TILA), and other relevant regulations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in processing your loan applications, providing customer support, or maintaining our website. These providers are obligated to handle your information with the same level of protection as we do.
Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or regulatory request, or to protect the rights, property, and safety of Castle Group Mortgage, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of security measures to protect it from unauthorized access, use, or disclosure. These measures include:

Encryption: We use SSL (Secure Socket Layer) encryption technology to protect sensitive information, such as financial data and personal identifiers, when transmitted through our website.
Access Control: Only authorized personnel and third-party providers with a legitimate need to access your information will be granted access to it.
Regular Audits: We conduct regular security audits and reviews to ensure the protection of your personal information.

However, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect non-personal information about how visitors use our website. This data helps us:

Enhance website performance
Analyze trends and track user activity
Improve the design and functionality of our website
Personalize user experiences

You can manage or disable cookies in your browser settings. However, please note that some features of the website may not function properly without cookies.

6. Your Rights and Choices

You have certain rights regarding your personal information. These include:

Access to Your Information: You can request access to the personal information we hold about you.
Correction: If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct it.
Deletion: In some cases, you may request that we delete your personal information, subject to legal and contractual obligations.
Opt-Out of Marketing: If you no longer wish to receive marketing communications from us, you can opt-out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us at the information provided in the Contact Information section.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your personal data.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. These third-party websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by posting a prominent notice on our website or by sending you an email. Your continued use of our website and services after the changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us at:

Castle Group Mortgage
3883 Westmart Dr, Suite 230, Houston TX 77042
Phone: (866) 741-5999
Email: @castlegroupmortgage.com